Program Philosophy
NPower believes that talent is equally distributed but opportunity is not. The IT Support Specialist program was created to break down systemic barriers facing young adults from under-resourced communities, giving them access to industry-recognized credentials and professional networks that lead to family-sustaining careers in tech — without cost as a barrier.
Started in 2021
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Young adults interested in tuition-free IT training, industry-vetted certifications, and pathways to technical careers in IT, Cybersecurity and Cloud Computing.
Two slots to choose from: Monday–Friday 9am–1pm or Monday–Friday 2-6 pm
Free hands-on training and in-demand certifications; an engaged alumni network with access to ongoing career coaching and mentoring; advanced certifications, including Cybersecurity and Cloud Computing
Cost & Outcomes
This program is completely free for all participants. No tuition, no fees, no hidden costs. Certification exams included.
Who This Program is Built For
This program was specifically designed with these communities in mind. If you see yourself, you belong here.
What Sets This Program Apart
Fully free training with no cost to participants
Industry-recognized CompTIA certifications included
Dedicated career services and job placement support
Strong employer network with major corporations
Cohort-based model with peer support and mentorship
Social services referrals and wraparound support for life barriers
Day in the Life
- Instructor-led classroom learning in small cohorts
- Labs using real IT hardware and simulation software
- Guest speakers from industry employer partners
- Career readiness workshops (resume, interview, professionalism)
- Peer study groups, tutoring and mentorship sessions
- Online coursework to prepare for CompTIA exams
Instructors are IT professionals with industry certifications. Career coaches have workforce development backgrounds and employer network relationships.
Soft and technical skills you'll gain by program completion.
Most participants earn CompTIA A+ and/or Network+ certifications.
Highs & Lows
The pace and intensity can be demanding. However, we intentionally design our program to challenge students because we know it prepares them for real-world careers in tech. What makes the difference is the level of support our students receive throughout their journey. From instructors and Advocacy & Support Managers to our Career Readiness team and broader staff, we surround our students with a strong network of guidance and encouragement. Our goal is not just to help them get through the program, but to ensure they have the tools, confidence, and support needed to reach their goals.
NPower is a tuition-free (no-cost) program that gives participants the opportunity to earn more than one industry-recognized certification, helping students build both confidence and competitive skills for today’s job market. Beyond training, we connect students to career readiness opportunities and placement pathways through apprenticeships, internships, and direct-hire opportunities.
Entry-level IT support → mid-level systems administrator (sysadmin) or network engineer (3–5 yrs) → senior IT roles or specialization in cybersecurity/cloud (5–10 yrs). Many grads earn $55K–$80K+ within 5 years.
Employment Support
Career readiness opportunities (resume, interview, professionalism)
Mentorship and career coaching
Job placement support with major corporations and regional employers
Hear From the Program
Staff
You don't need a four-year degree or prior tech experience — you need the drive to show up and learn. We'll provide everything else.
How It Works
Submit online inquiry or application at npower.org/apply
Recruitment Admissions Manager connects for a 15-minute phone screen to learn more
Admissions Interview if eligible
Social Support Interview
Receive acceptance decision and cohort assignment
Attend onboarding and begin program on cohort start date
Frequently Asked Questions
If you can't find what you're looking for, feel free to contact us.Yes, NPower is also located in New York NY, Dallas TX, Kansas City MO, Baltimore MD, San Francisco CA, St. Louis MO, Charlotte NC, and Detroit MI
Yes, there is no cost to participants. NPower is funded by corporate and philanthropic partners.
No. The program is designed for beginners.
Most participants earn CompTIA A+ and/or Network+ certifications.
NPower connects students to community resources. Some sites may offer stipends — check with your local NPower.
Typically 18–26 for the young adult track, though requirements vary by location.