What Switchboard Operators DoOperate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
- Record messages, suggesting rewording for clarity or conciseness.
Switchboard Operators Education, Salary, and GrowthOnly you can decide how much you need to earn — but knowing what it actually costs to live in your area can help. The Family Budget Calculator can guide you.
Minimum EducationHigh School Diploma or GED
Career ProspectsRisky (Decreasing by 5% or more)
Training Time6 months to 1 year
Job Openings2,800 Annually
Median Earnings
$49,460 in California
$38,370 Nationally
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Is This Career Right For You?
YOU Like
- Influencing or leading others
- Relating with or serving others
- Using data or completing tasks
you value
- Having support
- Having freedom
- Personal relationships
you are skilled in
- Speaking
- Active Listening
- Social Perceptiveness
- Service Orientation
- Coordination
Go Deeper: Switchboard Operators Explained
Switchboard OperatorExplore career pathways, key skills, and what each role has to offer.
How Do You Train for This Career?
Learn about the education and training paths that can lead to this career — and what to expect from each one.
Strategic EmploymentStrategic employment provides individuals with valuable work experience, opportunities for professional growth and networking, and exposure to an industry where they may want to pursue advancement.
🎓 Paid Work
⏱️ Finish in 1-3 years
Vocational SchoolA vocational school typically equips students with specialized skills and practical training in specific trades or occupations, enhancing their employability and providing direct pathways to relevant careers.
🎓 Skills-Focused
⏱️ Finish in 6 months - 2 years
Workforce Development ProgramA workforce development program typically enhances participants' opportunities to succeed in the workforce through employment skill-building, career counseling, connections to employers, and pathways to high-demand and high-wage jobs.
🎓 Skills-Focused
⏱️ Finish in 6 months - 2 years
ApprenticeshipAn apprenticeship typically offers a combination of hands-on training and classroom instruction, leading to practical skills, industry-specific knowledge, and the potential for long-term employment in a specific trade or profession.
🎓 Paid Work
⏱️ Finish in 2-5 years
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What Is the Administration & Sales Industry?
Administration & SalesThe primary activities of this group involve managing teams and projects, providing administrative support, and selling products or services.