Computer User Support Specialist

Explore This Path

Help people solve tech issues and improve their digital experience.
Ensure smooth computer operations and enhance productivity for users.
Dive into tech challenges and become a problem-solving hero.

💰 Earn $59K-$98K

📚 Some College

⏱️ 12–24 MONTH TRAINING

📈 5.1% JOB GROWTH

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What You’ll Do

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of hardware or software.

Scoop

Minimum Education

Some College

Career Prospects

Excellent (Increasing by 5% or more)

Training Time

1 to 2 years

Job Openings

50,600 Annually

Median Earnings

$75,110 in California

$59,240 Nationally

$25K

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$225K

$250K

Real Talk Reel

Want to see what it's like to be a Computer User Support Specialist? We've curated a playlist for you to get a glimpse into a day in the life.

@notjennybeanz

Best For You If...

YOU Like 💕

Thinking and problem solving
Using data or completing tasks
Working with my hands

You are skilled in 💫

Systems Analysis
Active Listening
Critical Thinking
Judgment and Decision Making
Monitoring
Reading Comprehension

You value 🙏

Accomplishing things
Job security
Personal relationships

Deep Dive

Computer User Support Specialist

Explore career pathways, key skills, and what each role has to offer.

Pathways to this Career

Learn about the education and training paths that can lead to this career — and what to expect from each one.

Workforce Development Program

A workforce development program typically enhances participants' opportunities to succeed in the workforce through employment skill-building, career counseling, connections to employers, and pathways to high-demand and high-wage jobs.

🎓 Skills-Focused

⏱️ FINISH IN 6 months - 2 years

Vocational School

A vocational school typically equips students with specialized skills and practical training in specific trades or occupations, enhancing their employability and providing direct pathways to relevant careers.

🎓 Skills-Focused

⏱️ FINISH IN 6 months - 2 years

Associate's Degree

An associate's degree typically provides graduates with foundational knowledge and skills for entry-level jobs in the graduate's industry, or serves as a stepping stone towards further education.

🎓 College

⏱️ FINISH IN 2-3 years

Bachelor's Degree

A bachelor's degree typically results in increased knowledge about a variety of academic subjects, specialized knowledge in a focused field of study, and is considered the foundational qualification for many careers.

🎓 College

⏱️ FINISH IN 4-5+ years

Hybrid College

A hybrid college combines online learning with the student support typically offered on college campuses, giving students flexibility and accessibility while still providing a comprehensive educational experience.

🎓 College

⏱️ FINISH IN 2-5 years

Apprenticeship

An apprenticeship typically offers a combination of hands-on training and classroom instruction, leading to practical skills, industry-specific knowledge, and the potential for long-term employment in a specific trade or profession.

🎓 Paid Work

⏱️ FINISH IN 2-5 years

Professional Upskilling

Professional upskilling typically results in acquiring new or enhanced skills and knowledge relevant to a participant's current job or desired career path, leading to improved job performance, opportunities for career advancement, and greater employability.

🎓 Skills-Focused

⏱️ FINISH IN 1 week - 3 months