Overview

Scoop

Day-to-Day

• Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
• Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
• Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
• Record messages, suggesting rewording for clarity or conciseness.

Best For You If...

In Action

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Switchboard Operator

This short video gives an overview of what this career is all about.

Pathways to this Career

Here are few pathways you can take to become a Switchboard Operator. Click on a pathway to learn more about it.

Learn More About The Industry

Administration & Sales

The primary activities of this group involve managing teams and projects, providing administrative support, and selling products or services.