Overview

Scoop

Day-to-Day

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.

Best For You If...

In Action

Want to see what it's like to be a Customer Service Representative? We've curated a playlist for you to explore.

Customer Service Representative

This short video gives an overview of what this career is all about.

Pathways to this Career

Here are few pathways you can take to become a Customer Service Representative. Click on a pathway to learn more about it.

Associate's Degree

An associate's degree typically provides graduates with foundational knowledge and skills for entry-level jobs in the graduate's industry, or serves as a stepping stone towards further education.

📚 College

Finish in 2-3 years

Bachelor's Degree

A bachelor's degree typically results in increased knowledge about a variety of academic subjects, specialized knowledge in a focused field of study, and is considered the foundational qualification for many careers.

📚 College

Finish in 4-5+ years

Vocational School

A vocational school typically equips students with specialized skills and practical training in specific trades or occupations, enhancing their employability and providing direct pathways to relevant careers.

📚 Skills-Focused

Finish in 6 months - 2 years

Professional Upskilling

Professional upskilling typically results in acquiring new or enhanced skills and knowledge relevant to a participant's current job or desired career path, leading to improved job performance, opportunities for career advancement, and greater employability.

📚 Skills-Focused

Finish in 1 week - 3 months

Learn More About The Industry

Administration & Sales

The primary activities of this group involve managing teams and projects, providing administrative support, and selling products or services.